Privacy Policy

1. Introduction

ONE PULS places great importance on protecting your personal data and respecting your privacy.

This Privacy Policy explains what data is collected when you use the ONE PULS website, the purposes for which it is used, how long it is retained, and your rights in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian legislation.

2. Data Controller

The controller responsible for processing personal data is:

ONE PULS
Rue de Lusambo 13
1190 Forest – Belgium

Email: info@onepuls.be
Phone: +32 471 90 57 84

The company registration/BCE number will be added later.

3. Personal Data Collected

ONE PULS may collect the following data when you use the website or related services:

Identification Data

• First and last name;

• Email address;

• Phone number;

• Postal address;

• Date of birth (if required for registration).

Subscription and Service Data

• Type of subscription purchased;

• Booking history;

• Credits purchased;

• Class participation;

• Payment and billing information.

Technical Data

When browsing the website, certain technical data may be collected automatically:

• IP address;

• Device type;

• Browser used;

• Technical connection data necessary for website operation.

4. Purposes of Processing

Personal data is collected solely for legitimate and specific purposes, including:

• Managing registrations and memberships;

• Enabling the purchase and use of credits;

• Managing class bookings;

• Providing administrative and accounting follow-up;

• Responding to contact requests;

• Ensuring website security and proper operation;

• Complying with legal and regulatory obligations.

ONE PULS does not use your data for automated marketing or newsletter purposes.

5. Legal Basis for Processing

Data processing is based on:

• The performance of a contract when you subscribe to a membership or purchase services;

• Compliance with legal obligations;

• The legitimate interest of ONE PULS in ensuring the proper functioning and security of the website;

• Your consent when required.

6. Platforms and Subprocessors

Framer

The website is created and hosted through Framer, which may process certain technical data necessary for the operation of the website.

Virtuagym

Memberships, payments, bookings, and credits are managed through Virtuagym.

When you register, make a purchase, or book through Virtuagym, your data is also processed in accordance with Virtuagym’s Privacy Policy.

GoDaddy

The website domain name is registered through GoDaddy.

7. Payments

Payments made through partner platforms are secured by the payment providers integrated with Virtuagym.

ONE PULS does not store full banking details or payment card information.

8. Data Retention Period

Personal data is retained only for the period necessary for the purposes for which it was collected.

For reference:

• Customer and membership data: up to 10 years in accordance with accounting and tax obligations;

• Contact requests: maximum 24 months;

• Technical data: limited period necessary for website security and operation.

9. Cookies

The website may use technical cookies essential for the operation and security of the website.

ONE PULS currently does not use:

• Advertising cookies;

• Marketing tracking tools;

• Behavioral analytics services such as Google Analytics or Meta Pixel.

Users may configure their browser settings to block or delete cookies.

10. Data Security

ONE PULS implements appropriate technical and organizational measures to protect personal data against:

• Unauthorized access;

• Loss;

• Alteration;

• Accidental disclosure;

• Any misuse.

11. Data Sharing

Personal data is never sold to third parties.

It may only be shared with technical providers or partners strictly necessary for operating the services, including:

• Framer;

• Virtuagym;

• Payment providers;

• Administrative authorities when required by law.

12. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access to your data;

• Right to rectification;

• Right to erasure;

• Right to restriction of processing;

• Right to object;

• Right to data portability;

• Right to withdraw your consent at any time when processing is based on consent.

To exercise your rights, you may contact:

info@onepuls.be

ONE PULS may request proof of identity in order to verify your request.

13. Complaint

If you believe that your rights are not being respected, you may file a complaint with the competent authority:

Autorité de protection des données

14. Policy Changes

ONE PULS reserves the right to modify this Privacy Policy at any time in order to remain compliant with legal, technical, or organizational developments.

The applicable version is the one published on the website at the time of your visit.